Sending your watch to us
You arrange and pay for inbound shipping. We recommend coverage for the full replacement value of your watch. Confirm coverage and any watch-specific exclusions with your carrier or insurer before shipping.
Lehi, Utah · Nationwide mail-in service
Expert watch repair, delivered back to you.
Send your watch to our family-owned workshop for evaluation. From mechanical and quartz watches to vintage electronic timepieces and treasured heirlooms, every repair starts with understanding what your watch needs.
You approve the estimate before repair work begins.
From request to return
How mail-in watch repair works
Start your request
Tell us the make and model of your watch, describe the problem, and add photos if you have them. Use the shipping instructions supplied through your request.
Pack and send your watch
Arrange and pay for inbound shipping. Protect your watch with suitable cushioning and follow our packing guide. Confirm that your chosen shipping service and coverage are suitable for your watch’s replacement value.
Review your estimate
We evaluate your watch before providing a repair estimate. The cost and timing depend on its condition, the work required, and parts availability. Repair work begins after you approve the estimate.
Repair and return
After the approved repair, we coordinate return delivery with you by phone or email and confirm the declared value before shipping.
Clear shipping arrangements
Return shipping included
We include insured return shipping on approved repairs, including international returns. Exceptionally high-value watches may require an additional shipping charge, which we discuss with you before arranging shipment.
If you decline the estimate
We discuss return shipping and insurance charges with you. The amount depends on the shipment and the value of the watch. Contact us before sending your watch if you have questions about evaluation fees or a repair that may not be possible.
International or high-value shipments
Contact us before shipping so we can discuss arrangements for your watch. For international shipments, confirm any applicable customs documentation, duties, taxes, and clearance fees before sending. These are separate from shipping charges.
Questions before you send your watch? Contact Time Keeper.
Care for the watch you want to keep.
We repair mechanical, chronograph, quartz, digital, and vintage electronic watches, and restore wristwatches and pocket watches. Service availability depends on the particular watch, its condition, and available parts.
In our customers’ words
Hear from a watch repair customer
A customer shares his experience after having his watch repaired by Time Keeper.
Chronograph service
“Time Keepers did a superb job of performing general maintenance and minor repairs to my Tag Heuer Carerra Chronograph …”
Repair communication
“Throughout the repair process, they reached out with photos, videos, and progress updates. …”
Ready to have your watch evaluated?
Start your mail-in request, or visit us in Lehi by appointment.